Free Cisco 500-443 Practice Questions 2026 | Advanced Administration and Reporting of Contact Center Enterprise(CCEAAR)

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A. SRTP Refer

B. Release VXML Trunk Transfer

C. CCE Managed Transfer

D. CUCM Destination Transfer

E. SIP Refer

Which ICM component delivers Route request to ICM Central Controller?

A. WB

B. AW/HDS/DDS

C. CU1C

D. IVRA/RU PG

Which device access is needed to manage agent phones for UCCE/PCCE?

A. CUCM Admin

B. CCE Web Admin tool

C. Config Manager tool

D. Finesse Admin

What is the purpose of the SMTP setting in the CUIC administrator web page?

A. configure the email server and actual schedule for the reports to be sent

B. configures the actual schedule for the reports to be sent

C. only configures the email server used to email scheduled reports

D. only configures the email server used to email the alert notification

How is Mobile Agent implemented?

A. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B. Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C. iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

A. Configure the Survey DN, CT and associate with the Survey routing script.

B. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digital tone elements capture a single digit.

B. Digits elements capture a single digit.

C. Menu Elements capture a string of numerical digits.

D. Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

A. point to CUSP ig address

B. point to CVP ip address

C. point to IOS q/ws loopback address

D. point to PG ip address

E. point to AW/HDS/DDS ip address

What is referred to as a switch leg on CVP?

A. Script request from CVP to UCCE/PCCE

B. Ingress SIP call leg from Ingress gateway to CVP

C. Ringtone call from CVP to WB

D. Agent call initiated by CVP