Free Cisco 300-830 Practice Questions 2026 | Implementing Cisco Collaboration Cloud Customer ExperienceCLCCEv1.0

A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days.

Whichtwo tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A. Reports

B. Export Logs

C. Watchtower

D. Templates

E. Debug Console

An engineer must generate a report that details the number of times an agent went on a break.
WhichCisco Webex Contact Center Analyzer repository must be queried?

A. Customer Session Record

B. Customer Activity Record

C. Agent Session Record

D. Agent Activity Record

Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A. SIP Early Media is fully supported by Webex Contact Center.

B. The only supported codecs are G.711uLaw and G.711aLaw.

C. DTMF signaling can use out of band.

D. Opus codec is natively supported by Webex Contact Center without transcoding.

A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive WhatsApp or SMS interactions.

Whatis missing from the agent configuration to enable the agent to receive those interactions?

A. The agent is not provisioned for Digital channels.

B. The agent is missing the enhanced license.

C. The agent is missing the premium license.

D. The Agent Desktop layout prohibits WhatsApp and SMS.

A supervisor in a contact center must manage recording-related activities to ensure their team’s compliance and maintain quality standards.

Whichthree recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A. Search for specific agent interactions with the customer.

B. Perform Retention Policy management.

C. Filter the list of recordings based on set criteria.

D. Tag recordings with descriptive keywords.

E. Delete recordings permanently.

Refer to the exhibit.

A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels.
Whichconfiguration object’s Multimedia profile is inherited by the agent?

A. Skill Profile

B. Desktop Layout

C. Site

D. Desktop Profile

Refer to the exhibit.

A Webex Contact Center engineer is deploying a chat digital channel widget forCompany ABC. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser.
Whatis causing this issue?

A. missing Webex Connect flow for chat digital channel

B. incorrect website domain configured for Web Chat Asset

C. firewall blocking connection to chat-widget.imi.chat domain

D. companyabc.com domain missing in Webex Contact Center “Content security policy allowed list” configuration

A Webex Contact Center manager wants to verify which contact sessions were recorded.
Whichstock report in Webex Contact Center Analyzer must be used to achieve the goal?

A. Teams Contact Details

B. Sites Contact Details

C. CSR Report - Yesterday

D. Usage Report

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Whichconfiguration meets this requirement?

A. Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.

B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

C. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail.

D. Disable the voicemail setting that forwards unanswered calls to the agent’s voicemail.

The CTO of QQS Solutions wants to record calls to meet these requirements:

All inbound calls are recorded.
Recordings must be for the entire company.
Only administrators are allowed to configure recording.
Avoid custom configurations, when possible.

Which recording method meets these requirements?

A. global configuration

B. flow-based configuration

C. queue-level configuration

D. scheduled recording configuration