Free Cisco 300-830 Practice Questions 2026 | Implementing Cisco Collaboration Cloud Customer ExperienceCLCCEv1.0

A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR.
Whichtwo numbers must be used to configure the phone number? (Choose two.)

A. (450) 783-2223

B. [450) 783-2223

C. #450 783-2223

D. +1-450-783-2223

E. 450.783.2223

An administrator must set up a way to authenticate users via SMS using a randomly generated passcode.

Whichtwo nodes in Webex Connect are needed to implement this authentication? (Choose two.)

A. Profile node

B. Generate OTP node

C. Data Parser node

D. SMS node

E. Evaluate node

Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller’s location or dialect?

A. Assign a friendly voice name to the Global_VoiceName variable and add a Global- Language variable with the default language setting.

B. Change only the Global_Language variable to “es-ES,” as this global variable entity dictates both aspects, i.e., language and voice.

C. Set the Global_Language variable to “es-ES” and Global_VoiceName to the companyapproved Spanish voice system name.

D. Set the Global_Language and Global_VoiceName variables to the default system string value “en-ES” to activate Spanish interaction.

As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller’s choice is logged and then passed as input to the Recording Control activity element of the flow.

Whichtwo statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)

A. If the user doesn’t provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.

B. If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to ‘No’ at the tenant, queue, or recording schedule level.

C. If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.

D. If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.

E. If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.

A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder.

Whichnode must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. Screen Pop node

B. Create Conversation node

C. Add Participant node

D. Queue Task node

Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contactservice- queue/{id}?

A. cjp:config_read

B. cjds:admin_org_write

C. cjp:user

D. cjds:admin_org_read

What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A. certificate-based trunks

B. registration-based trunks

C. DNS-based trunks

D. PSTN trunks

E. enterprise trunks

What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 30 requests per second

B. 300 requests per second

C. 1000 requests per minute

D. 1800 requests per minute

E. 300 requests per minute

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Whichtwo configurations are required? (Choose two.)

A. Add the agent to the outbound team.

B. default outdial Automatic Number Identification at the tenant level

C. Automatic Number Identification in Flow Designer

D. Assign a wrap-up reason to the outdial queue.

E. Enable Outdial on a desktop profile.

Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops.

Whichaction helps to identify the cause of the issue?

A. Review the Webex Contact Center Flows configuration.

B. Review the Webex Contact Center Analyzer that checks the call logs.

C. Review the Webex Contact Center Queues configuration.

D. Verify that the Webex Contact Center channels are associated.